Patient Information

 

All patients will receive a Patient Information Pack, which includes the relevant forms to fill out, information about anaesthesia and your hospital stay. Please take time to read this information to help prepare for your time with us.

 

'St Marks Road Surgical Centre is staffed by a handpicked team'

Testimonials

 

“I was enormously nervous for this procedure and yet the comfortable surrounding and the amazing compassion and professionalism of EVERYONE that I have dealt with, has helped me cope in a way I can’t put into words adequately.”
– Breast cancer patient, June 2014

 

“Each and every person I met at St Marks was genuinely lovely, kind and caring.”

– April 2014

 

"I was so impressed with St Marks Road Surgical Centre. The warm friendly staff were amazing – nothing was a problem. Even after hours, family visiting were accommodated and cared for.”

– January 2015

 

“I wish I stayed one more night! The nurses were fantastic, and I really appreciated the follow-up call. The food was also nice.”
– April 2014

 

“I had the best experience ever when it came to surgery, everyone was helpful, caring, kind and made me feel comfortable and re-assured. I have no hesitation in recommending St Marks surgical centre – you have a fantastic team!”

– April 2014

 

“I received excellent care by the well trained and professional healthcare team at St Marks. I was fully informed thoughout my surgical experience. The environment was comfortable, clean and well-equipped for the purpose."

– February 2015

 

"I was quite impressed with the general efficiency of the staff and the cleanliness and order of my room and facilities.”

– February 2015

Frequently Asked Questions

What should I bring with me on the day of surgery?

Just bring anything you would normally need for an overnight stay. We have Wi-Fi so tablets, iPads, laptops and smartphones are all welcome. Please also bring all your prescribed medications that you would normally take and notify your nurse on admission of these.

 

When should I stop taking my usual medications?

Your nurse will call you the day before surgery regarding this. Also discuss this with your operating surgeon (and anaesthetist if you are able to prior
to admission), as some medications need to be stopped up to 10 days prior to surgery.

 

What time is discharge?

This will vary depending on your condition. If you are having an overnight stay, morning discharges are usually between 9.30-10am.

 

What are my payment options?

All leading credit cards, Eftpos and cash are accepted.

 

Is there parking onsite?

Pick-up/drop-off only. There is free parking on the road, however after hours parking is available.

 

What shall I wear?

Something comfortable. You will be provided with a surgical gown for your procedure and a dressing gown for use throughout your stay.

 

When do I have to stop eating and drinking?

A nurse will call you the day before your procedure to give you the times for this if required.

 

What are the visiting times?

Within reason, there are no restrictions on this.

 

Payment Options

 

Non-insured and Self Pay Patients

A deposit* is required at least 3 business days prior to surgery. This  applies to all payments: cash, credit card, Eftpos, Internet banking and bank cheques.

 

For Internet Banking our bank account details are as follows:

BNZ Newmarket: 02 0192 0088501 00

 

Note:

  • Personal cheques are required at least 10 business days prior to surgery.
  • We do not accept American Express.

*The deposit is an estimate only. Fees may change at time of surgery and any remaining balance after surgery is payable prior to discharge from the hospital. The fee estimate does not include the surgeon’s fee or the anaesthetist’s fee – they will contact and invoice you directly.

Insurance

If you have insurance you will need to phone and obtain "Prior Approval" from your insurance company. Please state the type of procedure required, the Surgeon’s name and confirm the facility will be St Marks Road Surgical Centre. You may require an estimate of fees. Generally the surgeon’s rooms will request this from the hospital and anaesthetist’s rooms and then provide you with this information.

 

You will need to bring a copy of your Prior Approval letter with you on the day of surgery. If there is any excess to pay on your policy then we would require this on arrival.

 

Southern Cross Insurance – Affiliated Provider

You will need to follow the same process as above unless you are having a ENT Southern Cross Affiliated Provider contract procedure. St Marks Road Surgical Centre will then apply for an approval on your behalf and advise you of any co-payment required. This would be payable on arrival.

 

If it is a skin lesion procedure and falls under the Southern Cross Affiliated Provider Programme then this will be arranged by the bookings team at the Skin Institute Takapuna clinic on behalf of the patient. Please contact the Skin Institute Takapuna on 09 486 7111 and ask for the Bookings Team.

Accreditation, Policy and Privacy

Southern Cross Affiliated Provider

The St Marks Surgical Centre is an Affiliated Provider to Southern Cross Health Society for certain procedures where medical necessity criteria apply. Affiliated Providers provide specified procedures at agreed prices and can streamline the prior approval and claims processes for Southern Cross Health Society members.


Accreditation

The Health and Disability Services (Safety) Act 2001 certifies that St Marks Road Surgical Centre Limited provides full Hospital and Surgical Services.

 

Smoke Free Policy

The St Marks Surgical Centre is smoke-free
in accordance with the Smoke Free
Environments Act.

 

Your Rights

The St Marks Surgical Centre is committed to delivering your care in accordance with the Code of the Health and Disability Services Consumers’ Rights 1996. More information on the HDC Code of Health and Disability Services Consumers' Rights Regulation 1996 can be found here.

Gathering of Personal Information

Any information and personal data gathered for the purpose of your visit to the St Marks Surgical Centre is to assist in your treatment, for quality assurance activities and to fulfill legislative requirements. Your rights provided in the Health Information Privacy Code 1994 and the Privacy Act 1993 will be respected, including your right to access and, if necessary, correct any information held about you.
If you have any concerns, please contact the St Marks Surgical Centre Practice Manager.

 

More information on the Health Information Privacy Code 1994 can be found here.

 

The Office of the Privacy Commissioner (www.privacy.org.nz) provides further details of
the New Zealand Privacy Act and how it protects personal information in New Zealand.

Downloads

 

Download the St Marks Surgical Centre Admission Form here.

 

Download the St Marks Surgical Centre Brochure here.

 

Form submissions send to: bookings@stmsc.co.nz